FAQ
Can i get a sample before order ?
Yes, we can provide samples for free, but charge for sample fee if need custom logo on, and the sample fee will be returned once order confirmed.
How LONG for mass production time ?
It’s depends on the quantity, usually it’s 30-35 days for boxes after deposite, 5-7 days for sample making, 10-15 days for pouches production.
What's the payment method?
We are accept the payment by Bank Transfer.
What about shipping ?
It’s depends on customer request, usually we suggest shipment by sea, it’s cheaper.
Shipment by air, Express company, both ok.
What is the Minimum order quantity ?
Different item has different quantity request
For boxes, usually our MOQ is 500pcs/box
For bags and pouches, MOQ is 1000pcs/size
How can i do if the boxes we received is not correct or broken ?
First, we need the quantity of boxes damaged or lost from customer.
Second, find the reason for this lost and damage.
Third, help to solve the problem and make sure the customer’s benefit.
Last, find the compensation from shipping company or our own staff.